WhatsApp Messaging
Scheme updates, service notifications, chatbots and two-way citizen helpdesks for government departments on the WhatsApp Business Platform.
- Account set-up and verification
- Message templates
- Chatbots
- Two-way helpdesk
Services
Citizen and voter outreach
Reach people directly and in their own language: WhatsApp services for government departments, AI voice calls for surveys and feedback, and social media marketing for leaders, parties and public causes.
Outreach that listens as well as informs
Informing people is only half of outreach. The other half is listening: collecting questions, feedback and complaints, and showing people that they were heard.
Our Citizen & Voter Outreach practice combines direct channels with social media. Each programme is designed around consent, platform rules and the Election Commission of India's guidelines, so that outreach builds trust instead of putting it at risk.
Citizen & Voter Outreach services
AI Calling
Natural voice calls for surveys, event invitations, scheme awareness and feedback, with every answer logged to your dashboard.
- Conversational surveys
- Information and reminder calls
- Feedback collection
- Inbound helplines
Social Media Marketing
Content calendars, creatives, page management and paid campaigns for leaders, departments and causes.
- Content strategy and calendar
- Creatives and video
- Page and profile management
- Paid campaigns
What you can expect from us
Two-way by design
Every channel records replies and outcomes, not only deliveries.
Indian languages
Hindi, Gujarati, English and other Indian languages.
Rules built in
Opt-in, platform policies and ECI guidelines applied from the start.
Measured results
Dashboards that show reach, responses and results.
Frequently asked questions about citizen and voter outreach
Which outreach channels do you use?
WhatsApp Business Platform services for government entities, AI voice calling, and social media marketing across X, Facebook, Instagram and YouTube.
Can political campaigns use WhatsApp Business messaging?
No. WhatsApp's Business Messaging Policy does not allow political parties, politicians, candidates or political campaigns on its Business Platform. We plan campaign outreach through AI calling, social media and events instead.
Do you handle consent and opt-in?
Yes. Opt-in, opt-out and record keeping are designed into every programme before the first message or call goes out.
Explore our other practices
Talk to our team
Talk to our Citizen & Voter Outreach team
Share what you need to build, track or say. We will reply with next steps and the right people for your requirement.